Privacy Policy

When you use our services or interact with our website, we may collect the following types of information:

Personal information you provide directly, including your name, email address, phone number, mailing address, and payment information when you book a service or request a quote.

Property information related to your service request, including your street address, property photos you share with us, and details about your home or business exterior.

Usage data collected automatically when you visit our website, including your IP address, browser type, pages visited, time spent on pages, and referring website. We use cookies and similar technologies for this purpose.

Communication records including emails, phone calls, text messages, and form submissions you send to us.

We use the information we collect for the following purposes:

To provide, maintain, and improve our decoration and installation services, including scheduling installations, processing payments, and communicating about your service.

To respond to your inquiries, provide customer support, and send you service-related communications such as booking confirmations, appointment reminders, and follow-up surveys.

To send you marketing communications about our services, seasonal promotions, and special offers — but only if you have opted in to receive such communications. You may unsubscribe at any time.

To improve our website, services, and customer experience through analytics and aggregated usage data.

To comply with legal obligations, resolve disputes, and enforce our agreements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

With service providers who assist us in operating our business, such as payment processors, scheduling software, email service providers, and analytics tools. These providers are contractually obligated to use your information only to provide services to us.

With our installation team members who need your address and service details to perform the work you've booked.

When required by law, such as in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety.

In connection with a business transfer such as a merger, acquisition, or sale of assets, in which case your information would be among the transferred assets.

We implement commercially reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, secure storage of payment information through PCI-compliant processors, and access controls for our internal systems.

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

You have the following rights regarding your personal information:

Access and correction: You may request a copy of the personal information we hold about you and ask us to correct any inaccuracies.

Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business purposes.

Marketing opt-out: You may unsubscribe from our marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

Cookie preferences: You may adjust your browser settings to refuse cookies, although some features of our website may not function properly without them.

To exercise any of these rights, please contact us at hello@frontandfestive.com.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from.

Essential cookies are required for basic website functionality such as page navigation and form submission. Analytics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. Marketing cookies may be used to track visitors across websites to display relevant advertisements.

Most web browsers allow you to control cookies through their settings. Refer to your browser's help documentation for instructions on how to manage cookie preferences.

Our services are not directed at children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have collected information from a child under 13, we will take steps to delete that information promptly.

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you by email or through a notice on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have questions or concerns about this privacy policy or our data practices, please contact us:

Front & Festive hello@frontandfestive.com (555) 123-4567 Serving the DFW Metroplex