Terms of Service

Front & Festive provides seasonal and celebration decoration services for residential and commercial properties in the Dallas-Fort Worth metropolitan area. Our services include design consultation, delivery, professional installation, maintenance, and removal of decorative displays.

Service availability, pricing, and scheduling are subject to change based on season, demand, and geographic coverage. We reserve the right to decline service requests at our discretion.

All bookings are subject to availability and confirmation by our team. A booking is not confirmed until you receive a written confirmation via email. We require a deposit at the time of booking, with the remaining balance due upon completion of installation.

Accepted payment methods include major credit cards, debit cards, and ACH bank transfers. All prices are quoted in U.S. dollars and are exclusive of applicable taxes unless otherwise stated.

Custom quotes provided for specific projects are valid for 30 days from the date of issuance unless otherwise noted. Pricing for standard packages is subject to change without notice for new bookings.

You may cancel a confirmed booking up to 14 days before your scheduled installation date for a full refund of your deposit. Cancellations made 7–13 days before the scheduled date are eligible for a 50% refund of the deposit. Cancellations made fewer than 7 days before the scheduled date are non-refundable.

If we need to cancel or reschedule your installation due to weather, safety concerns, or unforeseen circumstances, we will notify you as soon as possible and offer an alternative date at no additional cost. If no suitable alternative date is available, you will receive a full refund.

Refunds are processed within 10 business days to the original payment method.

You agree to provide reasonable access to your property for our installation team during the scheduled service window. This includes clear access to areas where displays will be installed, including rooflines, front yards, walkways, and any other agreed-upon locations.

You represent that you have the legal right to authorize installation on the property. If you are a tenant, you are responsible for obtaining any necessary approvals from your landlord or property management company prior to booking.

Our team will take reasonable care to avoid damage to your property during installation and removal. However, minor wear such as small nail holes, temporary marks from mounting hardware, or compression marks from weighted displays are inherent to the installation process and are not considered damage.

Each package includes a standard display period as described at the time of booking. Removal is included in all packages and will be scheduled at the end of your display period.

If you wish to extend your display period beyond the standard timeframe, you may purchase an extension add-on or contact us to arrange a custom extension at an additional cost.

All display elements, decorations, and hardware are the property of Front & Festive unless explicitly stated otherwise in your service agreement. We will collect all materials during the removal process.

Our installations are designed to withstand typical weather conditions in the DFW area. However, we are not responsible for damage caused by severe weather events including but not limited to tornadoes, hail, ice storms, or sustained winds exceeding 50 mph.

In the event of severe weather damage to your display during the active display period, contact us promptly. We will assess the damage and make reasonable repairs at no additional charge for Premium and Elite package holders. Standard package repairs may be subject to a service fee.

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including natural disasters, pandemics, government orders, or supply chain disruptions.

Front & Festive maintains commercial general liability insurance covering our operations. In the event of property damage directly caused by our team's negligence during installation or removal, we will repair or compensate for the damage up to the policy limits.

Our total liability for any claim arising out of or related to our services shall not exceed the total amount you paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, consequential, or punitive damages, including but not limited to lost profits, loss of use, or emotional distress.

You agree to indemnify and hold harmless Front & Festive, its owners, employees, and contractors from any claims, damages, or expenses arising from your breach of these terms, your misuse of our services, or any third-party claims related to installations on your property.

All content on our website — including text, images, graphics, logos, and design elements — is the property of Front & Festive or its licensors and is protected by applicable copyright and trademark laws.

We may photograph our installations for use in our portfolio, marketing materials, website, and social media channels. By booking our services, you grant us permission to photograph and use images of completed installations on your property for promotional purposes. If you prefer not to have your installation photographed, please notify us at the time of booking.

These terms are governed by the laws of the State of Texas without regard to conflict of law principles. Any dispute arising out of or relating to these terms or our services shall first be addressed through good-faith negotiation between the parties.

If a dispute cannot be resolved through negotiation within 30 days, either party may pursue resolution through binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Arbitration shall take place in Tarrant County, Texas.

You agree to resolve disputes on an individual basis and waive any right to participate in a class action lawsuit or class-wide arbitration.

We reserve the right to modify these terms at any time. Changes become effective when posted on our website. Your continued use of our services after changes are posted constitutes acceptance of the updated terms.

For existing bookings, the terms in effect at the time of your booking confirmation will govern that specific engagement unless you agree to updated terms.

For questions about these terms, please contact us:

Front & Festive hello@frontandfestive.com (555) 123-4567 Serving the DFW Metroplex